In the world of business, we often focus on problems. That’s because it’s easy to see what’s not working and how to fix it. But what if we could focus on the solutions instead?

I believe that by doing so, we can improve our customer experience and create happier customers. Here are three ways I’m using this strategy in my business:

1. I ask questions that focus on solutions rather than problems.
2. I listen for what they want instead of listening for what they don’t want or need.
3. I look for opportunities to create happiness rather than just solving problems