I’m passionate about providing technical solutions that empower customers, ensuring they have the support they need to use products efficiently and without friction. My goal is always to solve problems quickly, while making sure both the customer and the internal teams are set up for success.

Key Skills and Expertise:

• Console Troubleshooting: Skilled in identifying and resolving errors by analyzing logs and console data, getting to the root cause of customer issues.
• SQL Mastery: Experienced in using SQL to locate and resolve data-related issues in the backend without involving development unless necessary.
• Omnichannel Support: Adept at providing technical support across various channels—email, chat, and phone—ensuring consistent, high-quality service regardless of the medium.
• Fast Execution: With a typing speed of 70+ WPM, I’m able to provide fast, efficient responses and resolutions to customer inquiries.
• SaaS Technical Support: Supported SaaS platforms by troubleshooting customer issues and providing workarounds while keeping internal teams informed.
• Issue Resolution: Focused on identifying trends in recurring issues, working proactively to implement solutions that prevent future problems.

What sets me apart?

I approach technical support as an opportunity to shield the dev team, handling diagnostics and troubleshooting to minimize escalations and allow developers to stay focused on what they do best—creating new features. My love for learning has been a key asset here, as I’ve picked up technical skills like SQL, console troubleshooting, and backend issue resolution on the job to adapt to the needs of the role. Whether it’s helping customers solve immediate issues or proactively identifying future ones, my growth mindset allows me to stay on top of technical challenges and provide solutions that make an impact.